Conor O'brien is a retail leasing manager and customer-success leader with 11 years of experience blending client operations, go-to-market strategy, and data-driven sales growth across ad-tech and startup environments. He has a proven track record running cross-functional transformation projects, launching customer success programs, and managing teams—most recently hiring and leading a team of five CSMs and currently overseeing analyst activity. Conor pairs hands-on operational execution (Salesforce, HubSpot, Outreach) with strategic planning, having driven pilots, credit card programs, and CRM migrations that improved pipeline and retention. His background in economics and analytics informs a pragmatic approach to performance recommendations and upsell motion for mid-market and enterprise clients. Outside his core role he codes as a freelance programmer with a CS master's and an interest in language design, bringing a technical curiosity that helps bridge product and engineering conversations. Based in Greater Boston, he combines startup agility with enterprise discipline to scale customer operations and revenue motion.
10 years of coding experience
4 years of employment as a software developer
B.A Economics; Statistics Calculus Econometric, B.A Economics; Statistics Calculus Econometric at Tufts University
Political Economy; English, Political Economy; English at King's College London
Contributions:39 commits, 25 pushes, 1 branch in 6 months
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Conor O'brien - Retail Leasing Manager at Boston Urban