Conor Pendergrast
Founder at Support Driven
Birmingham, England, United Kingdom
Summary
🤩
Rockstar🎓
Top SchoolConor Pendergrast is a customer experience and support leader with nine years of hands-on experience turning chaotic support operations into strategic revenue drivers for B2B SaaS companies. As founder of CustomerSuccess.cx and co-founder of Hammer & Spark Consulting, he specialises in making Intercom work harder—designing automation and AI workflows, improving help centres, and building reporting that links support to retention and growth. His background includes senior leadership at Expensify where he scaled remote teams, led major process overhauls, and handled high-stakes escalations and fraud incidents. A trained psychologist with postgraduate business finance credentials, Conor blends behavioural insight with commercial rigour to reshape customer-facing teams and tooling. He also mentors CX professionals, produces practical content (weekdaily emails and a Support Stack YouTube series), and often accelerates projects that others expect to take months into weeks.
8 years of coding experience
4 years of employment as a software developer
Erasmus, Psychology, Erasmus, Psychology at Université catholique de l'OuestMasters, Political Psychology, Masters, Political Psychology at Queen's University BelfastBA (Intl), Psychology, BA (Intl), Psychology at University College DublinPostgraduate Diploma, Business Finance, 1.1, Postgraduate Diploma, Business Finance, 1.1 at Irish Management Institute
French, English
Stackoverflow
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0reached
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Github Skills (3)
collaboration10
financial10
chat10
Programming languages (1)
Github contributions (4)
conorpendergrast/k2-chrome-extension
Jun 2017 - Jun 2017
Contributions:1 push in 1 day
chromechrome-extension
conorpendergrast/Expensify
Jan 2024 - Jan 2024
Welcome to New Expensify: a complete re-imagination of financial collaboration, centered around chat. Help us build the next generation of Expensify by sharing feedback and contributing to the code.
Contributions:1 push in 1 day
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