Summary
Corey Edwards is an experienced IT professional with 11 years supporting and managing technology operations, currently serving as Help Desk Analyst III at Baylor College of Medicine in Houston. He combines hands-on troubleshooting and escalation with a track record of driving process improvements and deploying practical IT solutions that boost efficiency and reduce costs. Comfortable in fast-paced, user-facing environments, Corey excels at clear communication and maintaining professionalism across technical and non-technical stakeholders. His background spans hands-on IT roles from assistant and network management to client engineering, giving him a strong end-to-end perspective on support, infrastructure, and service delivery. Colleagues rely on him for decisive problem-solving, a sense of urgency, and continuous improvement even when requirements are ambiguous.
11 years of coding experience
2 years of employment as a software developer
Bachelor's degree, Information Technology, Bachelor's degree, Information Technology at Stephen F. Austin State University