Summary
Cosmin Malutan is a Staff Software Engineer and engineering leader with 13 years of experience specializing in cloud-native Contact Center as a Service (CCaaS) solutions. Based in Cluj-Napoca, he has driven strategic initiatives at 8x8—leading teams, designing APIs and microservices, and integrating digital channels like WhatsApp and SMS into production contact center platforms. His technical palette spans Java 11+, Spring Boot, Kubernetes, AWS/OCI, Kafka and observability tooling, and he frequently translates product requirements into secure, OAuth2-backed API designs and robust webhook workflows. Cosmin has hands-on experience migrating on-prem chat engines to cloud-native microservices and elevating agent presence, routing, and monitoring across distributed systems. He pairs engineering leadership with developer-level craftsmanship—doing on-call support, troubleshooting tools, and coaching teams through OKRs and hiring. An unusual strength is his early work porting audio transcoding to WebAssembly, reflecting a long-standing interest in bridging low-level performance work with modern web platforms.
13 years of coding experience
11 years of employment as a software developer
Universitatea Babeș-Bolyai din Cluj-Napoca
National College "Petru-Rares"
Romanian, English