Summary
Courtney Kowaluk is an IT specialist and support technician with eight years of hands-on experience in server and network management, Microsoft 365 administration, Active Directory, and PowerShell automation. Based in Toledo, Ohio, she has delivered reliable managed-services solutions that prioritize operational efficiency and rapid troubleshooting across MSP and field roles. Her background includes AR/VR research at Carnegie Mellon’s CyLab, which informs a methodical, research-driven approach to practical systems problems. Comfortable bridging desktop support, domain services, and scripting, she also brings team leadership experience from field technician roles and a foundation in computer science from the University of Pittsburgh.
8 years of coding experience
2 years of employment as a software developer
Bachelor's degree, Computer Science, Bachelor's degree, Computer Science at University of Pittsburgh