Summary
Craig Drummond is an operations-minded IT professional with eight years of experience bridging hands-on technical support and customer-facing roles, currently delivering reliable logistics as a courier at FedEx Ground. He holds a BS in Computer and Information Sciences from Barry University and has practical experience in SQL, Python scripting, LAN/WAN administration, and basic network security from prior IT lead and support roles. Comfortable troubleshooting both hardware and mobile software, Craig also brings sales and client-education skills from AT&T, plus intermediate Spanish for broader customer engagement. Known for using technology to optimize workflows, he pairs field-level operational discipline with a background in ETL, performance tuning, and scanner/route tech support—an uncommon mix that helps him improve both service reliability and technical processes.
8 years of coding experience
2 years of employment as a software developer
Pending, Computer and Information Systems Security/Information Assurance, Pending, Computer and Information Systems Security/Information Assurance at New Horizons Computer Learning Center
Bachelor's degree, Computer and Information Sciences, General, B, Bachelor's degree, Computer and Information Sciences, General, B at Barry University
English, Spanish