Craig Haynal
Information Technology Service Management Manager
Pennsylvania, United States
Summary
👤
Senior🎓
Top SchoolCraig Haynal is an IT service management leader with 17 years at Penn State University, currently shaping how university IT designs and delivers services as Information Technology Service Management Manager. He combines hands-on coding experience in Java, Python, SQL and C with deep process expertise in ITSM, ITIL and PRINCE2 to bridge technical teams and operational governance. Craig has progressed through roles from programmer/analyst and database specialist to service delivery and operations manager, giving him rare end-to-end insight into service lifecycle, usability, and security. He oversees tooling and integrations across Jira and ServiceNow, applying developer sensibilities to improve incident, change, and request workflows. Based in Pennsylvania, he’s known for turning academic IT complexity into practical, auditable solutions that prioritize both user experience and compliance. An engineer at heart, he still leverages coding skills to prototype service improvements rather than outsource every automation task.
17 years of coding experience
17 years of employment as a software developer
BS, Computer Engineering, BS, Computer Engineering at Penn State University
English, Spanish
Github Skills (21)
plone10
capistrano10
bootcamp10
oms10
buildout9
php6
plugin6
content-type5
summernote5
cms5
maintenance4
cfml4
content-management4
python3
headless-cms3
Programming languages (4)
Github contributions (5)
collective/Products.FacultyStaffDirectory
Sep 2008 - Nov 2012
Contributions:106 commits in 4 years 2 months
State-College-Plone/WebServerAuth
Sep 2009 - Apr 2013
Contributions:21 commits in 3 years 8 months
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