Craig Lyons
Sr. Vice President - Global Professional Services at Virginia Tech - Pamplin College of Business
Washington DC-Baltimore Area United States
Summary
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Senior🎓
Top SchoolCraig Lyons is a seasoned customer-success and services executive with 10+ years of experience scaling global professional services for experience-management platforms. Currently SVP of Global Professional Services at Medallia, he has led large, distributed delivery organizations across APAC, EMEA, LATAM and North America to drive measurable customer outcomes and long-term value realization. Previously he ran XM Success and Global Managed Services at Qualtrics and served as CCO at Clarabridge, where his operational reforms produced double-digit improvements in renewals, margins, and employee satisfaction. A former Navy electronic technician, Craig combines rigorous operational discipline with deep product and technical consulting roots—from hands-on implementations and BI work to strategic P&L stewardship. He also contributes to academia as an advisory board member at Virginia Tech’s Pamplin College of Business, reflecting his interest in shaping future talent and industry best practices. Known for turning complex deployments into repeatable, profitable services and for mentoring teams to “fish,” he excels at translating customer insights into scalable business impact.
10 years of coding experience
8 years of employment as a software developer
Bachelor of Science, Business Information Technology, Bachelor of Science, Business Information Technology at Virginia Polytechnic Institute and State University - Pamplin College of BusinessAssociate's Degree, Business Administration and Management, General, Associate's Degree, Business Administration and Management, General at New River Community CollegeGithub contributions (1)
lyons189/SmartThingsPublic
Feb 2016 - Jun 2016
Contributions:19 commits, 19 pushes in 4 months
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