Summary
Crista Mondragon Rivera is a cognitive linguist and application architect with 11 years of experience building production conversational AI and NLP solutions, currently shaping intent recognition for Bank of America’s virtual assistant Erica. A UIC alum with a BS in Computer Science and an MEng in AI/ML, she has led AI virtual assistant development at AT&T, designed Teneo-based chatbots at Artificial Solutions, and built integrations and GenAI-powered tooling across enterprise teams. Crista blends hands-on engineering (Java, REST, cloud deployments) with linguistic expertise to optimize dialogue flows, error analysis, and platform security. She founded an aerial robotics team in college that produced autonomous, voice-command drones—an early sign of her interest in human-robot interaction and applied AI. Known for translating research-grade ML ideas into maintainable production systems, she thrives at the intersection of language, design, and scalable engineering.
11 years of coding experience
6 years of employment as a software developer
N/A N/A, N/A N/A at John Hersey High School
Master of Engineering - MEng Artificial Intelligence and Machine Learning, Master of Engineering - MEng Artificial Intelligence and Machine Learning at University of Illinois Chicago
English, Spanish