Crystal Gong is a Toronto-based multidisciplinary UX designer and team leader with nine years of experience crafting user-centered products across B2B and consumer domains. Currently leading User Experience at Fiix by Rockwell Automation and guiding forest bathing experiences with Mori Within Wellness, she blends strategic product design with human-centered wellness practice. Her background spans end-to-end design leadership—from user research, journeys and prototyping to establishing design processes and mentoring teams—at companies including Opus One and Fiix. Crystal’s work is informed by formal training in graphic and interactive design plus design management, enabling her to align aesthetics with measurable business outcomes. She brings a rare combination of product rigor and empathy, translating complex enterprise requirements into intuitive interfaces while nurturing collaborative, creative teams. An experienced visual communicator, she also leverages photography and brand direction to strengthen product storytelling beyond the screen.
9 years of coding experience
1 year of employment as a software developer
Post Graduate Program Interactive Design Management, Post Graduate Program Interactive Design Management at Sheridan College
Toronto Metropolitan University
Bachelor of Design Graphic Design Illustration, Bachelor of Design Graphic Design Illustration at OCAD University
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