Crystal Hirschorn is a seasoned technology leader and former CTO with over 20 years in engineering and data, currently serving on the Citizens Advice Technology Committee and based in London. She blends deep hands-on experience—having coded since age nine and reached Principal Engineer—with executive leadership across startups and global enterprises including Zoa, Snyk, Condé Nast and the BBC. Crystal has a track record of building and scaling engineering organisations and platforms (growing teams from single digits to 85+, delivering high‑traffic BBC election systems and a global publishing platform) and guided Zoa through a successful acquisition. She is fluent across cloud-native, resilience and developer-experience disciplines, and routinely applies chaos engineering, CI/CD and data science to align technology with business outcomes. An empathetic coach and DEI advocate, she focuses on creating high-performance cultures while sponsoring diverse talent into leadership.
9 years of coding experience
22 years of employment as a software developer
BSc Computer Science and Business Studies, BSc Computer Science and Business Studies at Kingston University
High School Diploma, General Studies, High School Diploma, General Studies at Liberty High School
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Crystal Hirschorn - Technology Committee Member at Citizens Advice