Summary
Crystal Lin is a systems analyst and certified Scrum Master with eight years of hands-on experience blending technical delivery, UX research, and project leadership across public sector and insurance industries. She has led cross-functional teams from conception to rollout—building an asset-tracking app at USGS that eliminated missing hardware and boosted deployment efficiency, and guiding developer teams through Scrum ceremonies at Thinkful and Mercury Insurance. Comfortable in both technical and people-facing roles, she pairs a BS in Computer Science and Cognitive Science with practical experience in ML-assisted UX research and in-house tooling. Based in Los Angeles, Crystal focuses on helping teams reach their potential by translating user needs into pragmatic SDLC plans and measurable process improvements. A detail often missed: she’s equally practiced in rapid customer-facing problem solving from her early service roles, which informs her calm, user-centered approach to technical program delivery.
8 years of coding experience
1 year of employment as a software developer
University of California Santa Cruz
Certificate, Technical Project Management, Certificate, Technical Project Management at Thinkful