Crystal Ramirez
Professional Services Consultant at WalkMe™
Chapel Hill, North Carolina, United States
Summary
👤
Senior🎓
Top SchoolCrystal Ramirez is a Professional Services Consultant with nine years of tech and operational experience, currently helping customers maximize value at WalkMe after roles in SRE, solutions engineering, and professional services. She blends hands-on troubleshooting (CloudWatch, GraphQL, custom Python scripts) with customer-facing advocacy to drive product adoption and turn technical issues into lasting improvements. Her background includes enterprise reliability work at IBM and cybersecurity product support at JupiterOne, where she partnered with product teams to close escalations and implement feature changes. A former U.S. Army logistics specialist and team leader, she brings disciplined project management and cross-functional collaboration to high-stakes environments. Known for rolling up her sleeves to automate processes and mentor peers, she excels at translating complex technical problems into practical, customer-focused solutions.
9 years of coding experience
9 years of employment as a software developer
Bachelor of Business Administration (BBA) Operations, Bachelor of Business Administration (BBA) Operations at North Carolina State UniversityCertificate in Ruby Rails Information Technology, Certificate in Ruby Rails Information Technology at Code the Dream
English, Spanish
Github Skills (22)
javascript9
git9
github9
open-source9
auditing8
patch7
security7
momentum5
subversion5
docker3
react3
css3
solve2
archiving2
visualization2
Programming languages (7)
Github contributions (5)
cat9563/NcDiaperBank
Jun 2017 - May 2018
Contributions:6 PRs, 29 pushes, 15 branches in 10 months
ctdsummer-projectsummer
momentum-cohort-2018-10/w8-group-project-2-csdd_snipe
Dec 2018 - Dec 2018
w8-group-project-2-csdd_snipe created by GitHub Classroom
Contributions:27 commits, 28 PRs, 34 pushes in 9 days
cssreactgithub-classroom
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