Crystal Xiang
SQL Reporting Analyst Developer at Chinasoft International
Redmond, Washington, United States
Summary
🤩
Rockstar🎓
Top SchoolCrystal Xiang is a SQL Reporting Analyst/Developer with nine years of experience delivering data-driven solutions and customer-facing technical support for Microsoft platforms. Based in Redmond, she combines strong SQL querying, SLA-driven ticket management, and Power Pivot reporting to troubleshoot billing, subscription, and transaction issues for enterprise customers. Adept at bridging onsite and offshore teams, she has a track record of translating business requirements into reliable production releases and creating process documentation to reduce repeat escalations. Comfortable working independently or collaboratively, she consistently partners with development and CSS teams to escalate systemic issues and improve platform reliability. With a BS in Computer Science and years of hands-on case ownership, she brings both technical depth and customer empathy to operational challenges.
9 years of coding experience
1 year of employment as a software developer
Bachelor's Degree, Computer Science and Technology, 3.0/4.0, Bachelor's Degree, Computer Science and Technology, 3.0/4.0 at Heilongjiang Institute of Science and Technology
English, Chinese
Github Skills (12)
vimeo-player10
vimeo-api10
vimeo10
player10
html5-video7
embedded7
api7
team-project6
nodejs6
javascript5
react4
typescript3
Programming languages (1)
Github contributions (5)
cmxiang/crystalxiang.dev
Nov 2024 - Jan 2025
Contributions:4 pushes in 1 month
cmxiang/instagram
Feb 2017 - Feb 2017
Contributions:7 pushes, 1 branch in 1 day
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