Cynthia Armistead
Senior Customer Solutions Engineer at Support Driven
Powder Springs, Georgia, United States
Summary
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Senior🎓
Top SchoolCynthia Armistead is a Senior Customer Solutions Engineer with over a decade of experience turning complex SaaS products into clear, usable experiences for enterprise clients. She combines deep hands-on technical skills—SQL, Snowflake, AWS log analysis, Python/Bash testing, and frontend debugging—with a prolific documentation practice, having written 300+ product articles in a year. Cynthia has a strong background in enterprise support and QA across startups and large tech firms (Apple, CivicScience, TST), and she routinely bridges product, engineering, and customers to resolve issues and improve workflows. A longtime internet-safety advocate featured by major media, she brings exceptional communication and teaching skills, honed by years of mentoring and customer training. Outside of work she pursues continuous learning (Codecademy, Babbel, Duolingo) and balances technical life with creative hobbies like singing, knitting, and tabletop roleplaying, which help her approach problems with empathy and practicality.
10 years of coding experience
11 years of employment as a software developer
Professional & Technical Communication, 3.5, Professional & Technical Communication, 3.5 at Southern Polytechnic State UniversityComputer Software Engineering, Computer Software Engineering at Western Governors University
French, English
Github Skills (22)
matrix8
kaios6
javascript5
collaboration4
desktop2
windows2
docker2
machine-learning1
python1
java1
oop1
calculator1
docker-desktop1
tac1
mod-manager1
Programming languages (6)
Github contributions (5)
TechnoMom/TechnoMom
May 2021 - Feb 2025
Contributions:15 pushes, 1 branch in 3 years 9 months
TechnoMom/100-days-of-code
Jan 2021 - Mar 2021
Fork this template for the 100 days journal - to keep yourself accountable (multiple languages available)
Contributions:54 pushes in 2 months
templatekeepjournalmultiple-languageslanguages
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