Principal Product Excellence Manager, ITSM BU at ServiceNow
Paris, Ile-de-France
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Summary
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Senior
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Top School
Cyrille Rivière is a Principal Product Excellence Manager at ServiceNow with 11 years of experience helping enterprise customers adopt DevOps practices and navigate IT digital transformation. He progressed from hands-on QA and release management roles into DevOps and solutions architecture, bringing practical delivery experience from companies like CA Technologies, Rancher Labs and Sweagle. Based in Paris, he combines product excellence, field engineering and customer-facing architecture to translate complex ITSM requirements into scalable DevOps outcomes. Known as an "IT disrupter," Cyrille blends technical rigor with change management skills to accelerate adoption rather than just deploy tooling. An MSc graduate from Université de Rouen, he quietly leverages deep release and automation experience gained early in his career to inform strategic product decisions today.
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