Dakini Ling
Contact Center Engineer at RingCentral
Denver, Colorado, United States
Summary
👤
Senior🎓
Top SchoolDakini Ling is a Contact Center Engineer with nine years of hands-on experience building and implementing VoIP and UC solutions, currently advancing customer deployments and integrations at RingCentral. A VCU Computer Science graduate, she combines strong programming and database skills with practical expertise in provisioning SIP devices, customizing phone firmware, and mitigating project risks to streamline rollouts. Known for translating complex technical requirements into efficient configurations, she has optimized deployments for Yealink, Polycom, and Mitel hardware to unlock advanced features and improve user experience. Her background includes IT acquisitions and database migration work, where she helped migrate 100+ employees and improved troubleshooting throughput. A growth-oriented collaborator and educator, she has run large peer-review labs in Java and delivered one-on-one debugging coaching to hundreds of students, an experience that bolsters her customer-facing communication and training capabilities. Based in Denver, she brings an analytical yet pragmatic approach to solving contact center challenges at scale.
9 years of coding experience
Bachelor of Science - BS, Computer Science, Bachelor of Science - BS, Computer Science at Virginia Commonwealth UniversityAdvanced Diploma, Advanced Diploma at Westfield High School
Github Skills (50)
feature-extraction9
dedicated9
image-retrieval9
video-processing8
image-processing8
video-capture7
vision-transformer7
pipeline7
data-processing7
face-tracking7
unstructured-data7
computer-vision7
macos6
go-packages6
automation6
Programming languages (5)
Github contributions (5)
jin1ming/questionbank-api
Mar 2020 - Apr 2021
Contributions:43 commits, 1 push, 1 branch in 1 year
jin1ming/rico-json-processing
May 2021 - Sep 2022
Scripts to process the RICO dataset, used for a CHI '20 paper.
Contributions:3 commits, 3 pushes in 1 year 4 months
ricodatasetchidataset-generationdatasets
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