Dalen L
Technical Solutions Operations Engineer (DevOps)
New South Wales, Australia
Summary
🤩
Rockstar🎓
Top SchoolDalen L is a DevOps and site reliability engineer with five years of cross-industry experience (FinTech, SaaS, CCaaS) focused on AWS-driven observability, automation and incident reduction. Currently a Technical Solutions Operations Engineer at Datadog, he blends hands-on Terraform, ECS/Fargate, Lambda and Datadog experience with strong customer-facing skills developed as a solutions engineer and support specialist. He has a track record of improving availability and MTTR—driving a 25% responsiveness lift and 30% faster resolution in prior roles—while codifying monitoring standards and integrating alerting into Slack/Jira. Educated in Information and Communication Technology with a major in Health Informatics, he brings an analytical, user-centered approach to system design and migrations (including RDS→Redshift and EC2→Fargate). Colleagues describe him as pragmatic and curious—he once built a custom React/TypeScript Datadog widget and a small game during a hackathon, showing he pairs operational rigor with creative problem-solving.
6 years of coding experience
3 years of employment as a software developer
Bachelor of Information and Communication Technology, Information Technology, High Distinction (6.2 GPA), Bachelor of Information and Communication Technology, Information Technology, High Distinction (6.2 GPA) at Western Sydney University
Github Skills (7)
datadog10
hugo10
documentation10
dd7
integrations6
command-line-tool1
zendesk1
Programming languages (4)
Github contributions (5)
Raelr/dd-pong-invaders
Jul 2020 - Oct 2023
Contributions:8 PRs, 8 pushes, 2 branches in 3 years 3 months
dalenleung/py-lorem
Jun 2025 - Jul 2025
Lorem Ipsum library for Python
Contributions:21 pushes in 3 days
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