Damian Mandola
Remote Assistance Operator
Austin, Texas, United States
Summary
👤
Senior🎓
Top SchoolDamian Mandola is a customer-centric operations specialist with nine years of experience supporting autonomous vehicle programs and high-volume customer operations, currently working as a Remote Assistance Operator in Austin. His background spans hands-on fleet and ADAS vehicle support at Waymo and Tesla, intellectual property analysis for major tech clients, and ground-truth surveying and retail management—demonstrating an unusual blend of field technical work and process-driven quality assurance. Damian excels at diagnosing root causes, designing QA protocols, and translating frontline insights into product and policy improvements that boost customer satisfaction and operational metrics. Trained in full-stack web development and international relations, he pairs technical literacy with strong communication skills to collaborate across engineering, operations, and product teams. Colleagues rely on him for calm, data-informed problem solving during high-stakes incidents and for building repeatable workflows that scale.
9 years of coding experience
10 years of employment as a software developer
Full Stack Web Development, Full Stack Web Development at The University of Texas at AustinRome, Italy, Study Abroad, Rome, Italy, Study Abroad at John Cabot UniversitySt. Thomas High SchoolBachelor’s Degree, International Relations, Bachelor’s Degree, International Relations at Boston University
English, Spanish, Italian
Stackoverflow
1reputation
0reached
0answers
0questions
Github Skills (3)
underground8
music4
arm3
Github contributions (5)
dmandola11/djPortfolio
Jan 2017 - Mar 2020
Contributions:2 PRs, 19 pushes, 3 branches in 3 years 1 month
dmandola11/week-3-game
Aug 2016 - Feb 2017
Contributions:14 pushes, 1 branch in 5 months
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