Dan Boone
Seattle, Washington, United States
Summary
🤩
Rockstar🎓
Top SchoolDan Boone is a seasoned technology professional with two decades of IT experience focused on customer-facing support, security compliance, and operational leadership. Based in Seattle, he has a proven track record managing global support relationships, driving ITIL-based incident/change programs, and designing strategic remediation plans for large agencies and enterprise customers. Dan excels at translating technical issues into measurable service improvements—examples include cutting helpdesk volume by 25% through anti-malware initiatives and delivering a two-year get-well IT plan that saved costs and boosted security for a 2,000-user agency. He’s comfortable leading cross-functional teams, building reporting and automation processes, and tailoring KPIs to meet diverse SLAs. Outside of work he brings a pragmatic, adventurous edge—boasting frontier-style exploration and an eye for practical, durable solutions.
4 years of coding experience
8 years of employment as a software developer
Northland Pioneer College
Github Skills (7)
tracelogging9
etw9
lttng9
windows8
mdt8
logging7
microsoft6
Programming languages (1)
Github contributions (2)
microsoft/tracelogging
Jun 2021 - Aug 2022
TraceLogging events and tracing
Contributions:4 reviews in 1 year 3 months
eventstraceloggingprovidertraceloggingdynamicwindowstracing
MicrosoftDocs/windows-itpro-docs
Jun 2022 - Jun 2022
This repository is used for Windows client for IT Pro content on Microsoft Learn.
Contributions:1 review in 1 day
mvldocsmdtwindowswindowsdocsmicrosoft
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