Dana Ma
Senior Staff Engineer & Group Tech Lead, Answer Bot at Zendesk
Melbourne, Victoria, Australia
Summary
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Senior🎓
Top SchoolDana Ma is a Senior Staff Engineer and Group Tech Lead based in Melbourne with nine years of engineering experience combining a Master of Mathematics from Cambridge with practical large-scale software delivery. At Zendesk she has progressed from data engineer to lead the Answer Bot team, shaping conversational AI products and technical direction while mentoring engineers across the org. Her background spans Python, Scala and big-data platforms—Spark, Kafka and Docker—built earlier at Winton and J.P. Morgan where she delivered resilient pipelines and front-to-back office systems. Dana pairs rigorous mathematical thinking with user-focused product instincts, enjoying deep technical problem-solving as much as fostering empathetic team collaboration. Notably, she brings a rare blend of quantitative discipline and people leadership that helps teams ship reliable, scalable systems.
9 years of coding experience
6 years of employment as a software developer
Master of Mathematics (MMath), Mathematics, Distinction, Master of Mathematics (MMath), Mathematics, Distinction at University of CambridgeMelbourne Girls Grammar School
English, Chinese
Github Skills (38)
monitor10
python10
data-science10
machine-learning10
apache10
scheduler10
etl10
automation10
mlops10
tensorflow-serving10
orchestration10
data-engineering9
data-pipelines9
apache-airflow9
workflow-engine9
Programming languages (6)
Github contributions (5)
zendesk/min-tfs-client
Feb 2020 - Jul 2020
A lightweight python gRPC client to communicate with TensorFlow Serving
Contributions:12 commits, 5 PRs, 14 pushes in 4 months
pythonservingcommunicategrpcgrpc-python
danabananarama/danabananarama.github.io
Aug 2017 - May 2020
Contributions:7 pushes, 1 branch in 2 years 9 months
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