Summary
Daniel Carnovale-Evans is an ITIL V4-certified IT Support Analyst with 11 years' experience delivering hands-on desktop, server and cloud support across ~1900 users in 11 countries. He combines strong scripting and automation skills (PowerShell modules, scheduled "break glass" tasks, PowerCLI) with practical systems administration (AD/O365 sync, JAMF, Lansweeper, AWS, DFS) to reduce toil and accelerate onboarding—his automation helped win a Top 1% employee onboarding award. Regularly praised for resolving complex LAN and desktop issues, he also governs PCI-related registry compliance using Lansweeper and PowerBI and runs monthly vulnerability patching workflows. Comfortable in both Windows and macOS environments, he contributes to open-source projects on GitHub and brings uncommon strengths in technical documentation, video-based user guides and accessibility-focused tooling (eye-tracking support).
11 years of coding experience
1 year of employment as a software developer
Bachelor of Science - BS, Computer Science, First Class, Bachelor of Science - BS, Computer Science, First Class at Kingston University
Informatique et Logiciel, Computing, Incomplete, Informatique et Logiciel, Computing, Incomplete at HEIG-VD
Higher School Certificate, Information Technology, 72%, Higher School Certificate, Information Technology, 72% at Marist College North Shore