Summary
Daniel Chong is a Technical Support Engineer with nine years of hands-on experience bridging engineering and customer-facing roles across cloud and telecom-focused companies. Based in Irvine, CA, he has supported complex enterprise systems at Talend and Genesys, bringing practical troubleshooting, systems engineering, and security-awareness from a BBA in Computer and Information Systems Security. Comfortable diving into code as a software engineer on GitHub while translating technical details for customers, he excels at resolving production issues and improving operational workflows. Known for combining methodical problem-solving with clear communication, he often surfaces underlying product or process improvements that reduce repeat incidents.
9 years of coding experience
4 years of employment as a software developer
Korean, Japanese, English