Daniel Helguera
Support Analyst at Human API
Guadalajara, Mexico
Summary
👤
Senior🎓
Top SchoolDaniel Helguera is a seasoned Support Analyst with nine years of hands-on experience delivering bilingual (English/Spanish, with Portuguese exposure) IT support across global enterprise environments. He has a proven track record in service desk operations, remote troubleshooting, AD/SAP/user management, VPN and printer support, and customer-facing problem resolution for clients like Honeywell, Continental and Mexichem. Comfortable in high-volume help desks, he combines technical grounding from a professional degree in Computer Hardware Maintenance and Digital Control with polished communication, sales and leadership skills. Known for bridging technical and non-technical stakeholders, he often takes on inventory, network maintenance and process tasks that extend beyond typical support duties. Based in Guadalajara, he brings dependable cross-cultural support experience and a pragmatic focus on reducing user friction in large corporate IT landscapes.
8 years of coding experience
1 year of employment as a software developer
Professional technical Degree in Computer Hardware Maintenance and Digital Control, Information Technology, Certificate, Professional technical Degree in Computer Hardware Maintenance and Digital Control, Information Technology, Certificate at Colegio Nacional de Educacion Profesional Técnica
Github Skills (2)
css5
javascript4
Github contributions (4)
Fictizia/Curso-JS-para-desarrolladores-web_ed8
May 2017 - Jun 2017
Contributions:26 commits, 25 pushes, 1 comment in 1 month
cssjavascriptcursohtml5
Dhelgue/Proyecto
Oct 2017 - Oct 2017
Contributions:1 branch in 1 day
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