Daniel Kurtz is a Senior Conversation Designer based in San Francisco with a decade of experience crafting AI-driven chatbots and scalable conversational experiences that boost product adoption and sales. At Wix he designed a template to deliver thousands of personalized feature recommendations and launched the company’s first conversational journeys for inbound leads, while at Drift he led enterprise design for $1.5M ARR accounts and shipped the firm’s first French and German AI chatbots. He combines a strong user-first support background—from frontline customer advocacy to building knowledge bases—with hands-on model training and content strategy to turn human conversation data into measurable business outcomes. Known for mentoring cross-functional teams and operationalizing maintenance processes, he blends hospitality-rooted empathy with technical rigor to delight users and accelerate growth. An erstwhile top Apple revenue generator and experienced hospitality professional, he brings uncommon customer intuition to product design.
10 years of coding experience
St. Joseph's Prep
Bachelor of Science (B.S.), Linguistics, Psychology, Bachelor of Science (B.S.), Linguistics, Psychology at Northeastern University
Contributions:8 releases, 8 pushes, 1 branch in 2 years 5 months
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