Summary
Daniel T is a Business Tech Analyst II with 11 years of hands-on IT experience, currently supporting enterprise operations at UCLA Health. He combines deep expertise in ITIL-driven service management, Active Directory and Microsoft 365 administration with cloud infrastructure, scripting, imaging and security-focused operational practices. Previously he led technical operations and Apple-authorized repair services as a general manager, giving him a rare blend of frontline support, vendor-facing management and process ownership. Fluent in four languages, he’s adept at cross-functional communication and improving end-user satisfaction through automation and lifecycle management. Known for pragmatic problem solving, he often bridges gaps between desktop support, identity/access controls and disaster recovery to keep clinical and academic systems resilient.
11 years of coding experience
3 years of employment as a software developer
Bachelor of Applied Science - BASc, Computer Systems Networking and Telecommunications, Bachelor of Applied Science - BASc, Computer Systems Networking and Telecommunications at Mt Sierra College
English, portguese, Spanish, French