Summary
Darlan Borges is an experienced IT operations leader based in São Paulo with over a decade managing mission-critical support and sustainment teams across banking, payments and large retail brands like Natura. He currently leads the JCN sustainment team for Natura's direct sales platforms, coordinating internal staff and 30+ vendor resources to prioritize fixes, releases and incident resolution. Known for building monitoring and automation—such as an automated incident creation flow at SEFAZ—that freed team capacity, he blends hands-on technical understanding with ITIL-driven process design. Darlan has repeatedly restructured service desks and pre-production environments to reduce outages and speed releases, and he brings a background in software development and QA automation from earlier banking roles.
11 years of coding experience
Bacharel em Ciencias da Computação Ciência da Computação, Bacharel em Ciencias da Computação Ciência da Computação at Universidade de Alfenas - UNIFENAS
Capacitação em Liderança e Gestão de Pessoas Gestão de Pessoas, Capacitação em Liderança e Gestão de Pessoas Gestão de Pessoas at Fundação Vanzolini