Darlan Ricardo
Community & Success at Apps Without Code
Espírito Santo, Brazil
Summary
👤
Senior🎓
Top SchoolDarlan Ricardo is a customer-first Community & Success leader with 10 years' experience helping SaaS companies scale support and engagement across remote teams. He has progressed from helpdesk and QA roles to leading customer support at Prezly and now heads Community & Success at Apps Without Code, working with diverse international customers. Passionate about being the voice of the customer, he combines technical grounding from an Information Systems degree with hands-on web and support experience to translate feedback into product impact. Known for a kind, humble and brave approach, he thrives on building strong relationships and cross-functional processes that reduce friction for users. Based in Espírito Santo, Brazil, Darlan brings a global mindset and practical empathy to customer operations in fast-moving SaaS environments.
10 years of coding experience
2 years of employment as a software developer
Bachelor of Science - BS, Information Systems, Bachelor of Science - BS, Information Systems at Faculdade UCL
Portuguese, English, Spanish
Github Skills (5)
rails4
ruby-on-rails4
movie3
ruby3
rating3
Programming languages (1)
Github contributions (5)
darlancodes/darlanric.github.io-website
May 2016 - May 2020
Contributions:24 commits, 2 pushes, 1 branch in 4 years 1 month
darlancodes/nasa_application
Apr 2016 - May 2020
Contributions:8 pushes, 1 branch in 4 years 1 month
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