Dave D'amico is a seasoned support engineering leader with nine years of formal experience and a two-decade-long track record in technical support, QA, and DevOps across enterprise and cloud environments. Currently Sr. Manager of Support Engineering at HashiCorp, he progressed through hands-on roles there from Senior Support Engineer to manager, demonstrating deep product and customer empathy for infrastructure tooling. His background spans AWS automation (Terraform, Lambda, EC2), configuration management (SaltStack, Puppet), monitoring platforms (Nagios/Icinga), and database/admin tasks across Linux and Windows stacks. Dave has repeatedly improved support processes and runbooks, revamping incident and sustainment practices for complex monitoring and RPA platforms. Based in Smithfield, Kentucky, he pairs practical systems-level experience with a collaborative leadership style that elevates cross-functional teams. A former tester and team lead who has also done cloud pre-sales and architecture recommendations, he brings both technical breadth and client-facing credibility.
9 years of coding experience
12 years of employment as a software developer
B.A. Psychology, B.A. Psychology at University of Louisville
Contributions:1 release, 6 pushes, 1 branch in 4 months
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Dave D'amico - Sr. Manager, Support Engineering at HashiCorp