David Chen
Director Of Customer Success Engineering, ASIA at Trellix
Dongcheng District, Beijing, China
Summary
🤩
Rockstar🎓
Top SchoolDavid Chen is a seasoned customer success engineering leader with over 15 years in cybersecurity and enterprise support, now directing Customer Success Engineering for Asia at Trellix. He combines a master's in software engineering with hands-on open-source contributions to projects like Kubernetes, BuildKit, and OpenStack—bringing practical DevOps and backend experience to customer-facing roles. David has a strong track record of driving renewals, up-sell and cross-sell growth across China, Korea, Singapore and Australia while using data-driven KPIs to boost NPS and service quality. Known for building high-performing, geographically distributed teams, he blends technical depth in network, OS, cloud and threat defense with commercial acumen and crisis response capability. Fluent in Mandarin, Cantonese and English, he pragmatically translates engineering improvements into better operational outcomes for large enterprise customers.
13 years of coding experience
11 years of employment as a software developer
Master, Computer Software Engineering, Master, Computer Software Engineering at Beijing University of Posts and Telecommunications
Github Skills (39)
algorithms10
kubernetes10
container10
docker10
buildkite10
python10
testing10
containerization10
dockers10
cicd10
scheduler10
performance-testing10
cnc10
scheduling10
go10
Programming languages (12)
Github contributions (5)
kubeedge/kubeedge
Apr 2019 - Dec 2021
Kubernetes Native Edge Computing Framework (project under CNCF)
Role in this project:
DevOps Engineer & Backend Developer
DevOps Engineer & Backend DeveloperContributions:91 reviews, 50 commits, 49 PRs in 2 years 8 months
Contributions summary:Dave Chen's contributions primarily focused on improving the project's build, deployment, and operational aspects. He addressed issues related to certificate generation and usage within the system, optimizing the scripts used for container deployments. Additionally, he refactored code to remove redundancies and implemented changes to the admission controller, enabling flexible configuration and validation rules for device models. He also updated dependencies, improved cleanup scripts, and addressed cross-building issues.
golangedge-computingmosquittodevice-managementmqtt
kubernetes/kubernetes
Jun 2019 - Jan 2023
Production-Grade Container Scheduling and Management
Role in this project:Backend Developer & DevOps Engineer
Backend Developer & DevOps EngineerContributions:1097 reviews, 152 commits, 220 PRs in 3 years 7 months
Contributions summary:David primarily contributed to the Kubernetes project by fixing bugs and improving the scheduling and management of container workloads. Their work included refining flag handling within the testing package to ensure correct behavior. The user also addressed issues related to the pod preemption process, and enhanced the NodeResources plugins to support configurable CPU and memory weighting. In addition, they contributed to the performance testing suite by decoupling the test from the legacy test.
containersschedulingdockergradeproduction-grade
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