Summary
David Cole is a customer-focused Happiness Engineer with 10 years of experience making the web better for hundreds of millions of users through user education, bug-hunting, and product testing at Automattic. Based in Austin, he combines technical troubleshooting and web development experience from earlier roles at Ignite360—where he also led teams, managed top accounts, and bridged product and executive strategy. Comfortable on the front lines of support, he pairs empathy and clear communication with practical coding skills to resolve complex issues and improve product experience. His background in advertising from UT Austin informs a user-centric approach to product problems, and his long tenure at a distributed, high-impact company underscores reliability and scale-minded thinking.
10 years of coding experience
3 years of employment as a software developer
Bachelor of Science (B.S.), Advertising, Bachelor of Science (B.S.), Advertising at The University of Texas at Austin