Summary
David Cole is an Application Administrator and ServiceNow developer with eight years of IT experience, currently managing ITSM/SPM/FSM infrastructure supporting roughly 20,000 active users at Rochester Institute of Technology. He combines hands-on systems administration and enterprise ServiceNow development with a practical background in hardware repairs and technician training, bringing rare cross-domain fluency between device-level troubleshooting and platform automation. Comfortable mentoring peers and resolving customer-facing issues, he has moved from field technician roles into application-focused engineering and automation. A self-taught JavaScript tinkerer who enjoys turning ad-hoc scripting skills into production integrations, David focuses on pragmatic, user-centered solutions that reduce friction for large user populations. Based in Rochester, NY, he leverages both classroom engineering training and real-world service experience to bridge IT operations and developer workflows.
7 years of coding experience
1 year of employment as a software developer
Bachelor of Engineering - BE, Computer Engineering, Bachelor of Engineering - BE, Computer Engineering at Rochester Institute of Technology