David Cowan
Customer Service Representative
California, United States
Summary
🤩
Rockstar🎓
Top SchoolDavid Cowan is a detail-oriented customer service professional with over 15 years of experience delivering high-touch support across email, phone, chat, and social media in technical, medical, and scientific domains. He combines B2B service expertise with strong technical literacy—having contributed documentation and quality improvements to prominent open-source projects like Matplotlib and Netflix Metaflow—to make complex information accessible and accurate. Known for driving cross-functional alignment, he has a consistent 90+% career CSAT and a track record of improving graduation and retention KPIs through data-driven interventions. David has hands-on experience auditing regulated processes and writing ALCOA+-compliant reports, plus practical troubleshooting skills from enterprise technical support roles. He excels at turning messy, time-sensitive issues into documented, repeatable workflows that reduce escalations and speed resolution. Based in California, he brings a collaborative, process-first approach that blends customer empathy with technical rigor.
11 years of coding experience
4 years of employment as a software developer
Theatre/Theater, Theatre/Theater at St. Mary's College of Maryland
Github Skills (10)
data-visualizations10
data-visualization10
data-visualisation10
maintenance10
python10
documentation10
matplotlib10
mlops8
data-science8
cli7
Programming languages (3)
Github contributions (5)
Netflix/metaflow
Oct 2020 - Jun 2021
Build, Manage and Deploy AI/ML Systems
Role in this project:
Software Engineer
Software EngineerContributions:9 reviews, 6 commits, 16 PRs in 7 months
Contributions summary:David primarily focused on code maintenance and improvement within the Metaflow project. They fixed typos and inconsistencies in documentation and code, including the correction of the word "producted" to "produced". Further contributions involved refactoring code related to custom parameter ordering in the CLI, as well as adjusting the orientation of graph visualizations. These actions suggest a focus on code quality, maintainability, and user experience.
pythonml-infrastructureclir-packagescience
matplotlib/matplotlib
Aug 2021 - Jan 2022
matplotlib: plotting with Python
Role in this project:Technical Writer
Technical WriterContributions:5 commits, 3 PRs in 4 months
Contributions summary:David primarily contributed to documentation improvements within the matplotlib repository. Their commits focused on correcting typos in docstrings for various functions and methods, including those related to paths, legends, and axes. The impact of these changes is improved code readability and accuracy within the documentation. These changes refine the documentation to aid in user comprehension and contribute to the overall quality of the project.
pythondata-sciencegtkdata-visualizationplotting
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