David Fulton is a product-focused technology leader with more than two decades of experience building and guiding market-leading web customer service products, having owned over $500M in recurring annual product revenue and led global teams across multiple time zones. He has shaped flagship offerings at RightNow, Oracle, and Pegasystems—driving innovations in self-service, accessibility (WCAG/508), chat, and intelligent escalations that consistently placed products in leader quadrants. Equally comfortable with strategy and execution, he ran large product portfolios and served as a visible industry speaker and analyst influencer while managing cross-functional engineering tribes. Now a business owner applying the same operational rigor to rare English cider orchards in Maine, he blends deep CRM product expertise with a practical obsession for removing customer effort one click at a time.
9 years of coding experience
24 years of employment as a software developer
MSc Interactive Computing Systems Design, MSc Interactive Computing Systems Design at Loughborough University
BSc (Hons) Information Technology (Software Development), BSc (Hons) Information Technology (Software Development) at The University of Huddersfield
Contributions:103 commits, 2 PRs, 52 pushes in 11 days
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