David Knizia
Manager Customer Experience at MHP – A Porsche Company
Cleveland, Tennessee, United States
Summary
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Senior🎓
Top SchoolDavid Knizia is a customer experience and digital transformation leader with 11 years of experience translating complex business needs into scalable IT solutions across automotive and financial services. As Manager Customer Experience at MHP – A Porsche Company he has led multi-market e-commerce and integration programs, architecting a $1.8M integration layer and steering the US rollout of a major automotive e-commerce platform. He combines hands-on requirements engineering and solution architecture with program-level delivery—managing cross-functional teams in SAFe environments and driving AI-driven CX initiatives through journey mapping and user workshops. David also founded and grew internal practice groups for Sales & Service and E‑commerce, mentoring consultants and contributing to business development that secured multi-year engagements. His academic work on subscription management for connected cars informs his practical approach to digital services, blending product thinking with technical rigor. Based in Cleveland, Tennessee, he pairs international experience (Germany/US) with a track record of turning strategic visions into operational platforms.
11 years of coding experience
2 years of employment as a software developer
Master of Science - MS, Information Systems, Master of Science - MS, Information Systems at Pforzheim UniversityBachelor of Science (B.Sc.), Computer Science, 1.8, Bachelor of Science (B.Sc.), Computer Science, 1.8 at Aalen University
English, GermanGithub contributions (1)
fireflight1/mcg
Feb 2015 - Jun 2015
Contributions:9 commits, 7 pushes, 3 comments in 3 months
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