David Liang
Senior Customer Support Engineer at Infobip
New York, New York, United States
Summary
👤
Senior🎓
Top SchoolDavid Liang is a Senior Customer Support Engineer in New York with 11 years of experience delivering SaaS implementations, client-facing support, and product configuration across finance and retail technology. He blends self-taught engineering skills—HTML/CSS/JavaScript, SQL, Python, VBA, and Google Apps Script—with hands-on roles in client onboarding, data remediation, and deployed platform configuration. At Infobip and previously Refinitiv and 7thonline he has repeatedly bridged business requirements and technical fixes, writing SQL procedures and reading Java to diagnose and repair production issues. He’s comfortable leading UAT/QA, building knowledge bases, and training teams while inventing pragmatic workarounds when product gaps appear. Notably, his background in mathematics education and early electrical engineering training gives him a methodical, analytical approach to troubleshooting and process design. Colleagues rely on him to translate complex client needs into auditable, repeatable technical solutions.
11 years of coding experience
6 years of employment as a software developer
High School, Electrical and Electronics Engineering, 90, High School, Electrical and Electronics Engineering, 90 at Brooklyn TechBA, Mathematics, BA, Mathematics at New York UniversityComputer Software Engineering, Computer Software Engineering at Coursera.orgMA, Mathematics Education, MA, Mathematics Education at Teachers College of Columbia University
Spanish, Chinese, ChineseGithub contributions (5)
Kingfisher/SoftDevFinal
May 2015 - Jun 2015
Contributions:13 pushes, 1 branch in 1 month
Kingfisher/leaf
Jan 2015 - Jan 2015
Contributions:5 pushes in 1 day
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