David Pennington
Service Desk Technical Lead at Cegedim Healthcare Solutions UK
Blackpool, England, United Kingdom
Summary
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Senior🎓
Top SchoolDavid Pennington is a versatile IT professional with 12 years of experience, currently leading the Service Desk at Cegedim Healthcare Solutions UK where he combines technical depth in software, hardware, networking and Linux with hands-on customer support for critical pharmacy systems. He progressed from front-line Tier 3 analyst to Service Desk Technical Lead, acting as SME for pharmacy hardware, networking and incident coordination for large corporate clients and NHS-facing services. His background in web design, RHEL system administration and project management gives him a rare blend of user-focused UX sensibility and solid infrastructure troubleshooting skills. Colleagues rely on him for clear documentation, root-cause analysis and out-of-hours leadership on high-stakes incidents. Meticulous, adaptable and customer-oriented, he often anticipates novel issues and devises pragmatic solutions under pressure. Based in Blackpool, he pairs a professional mindset with a collaborative approach that improves team performance and customer trust.
12 years of coding experience
17 years of employment as a software developer
9 GCSEs, 9 GCSEs at Withins SchoolHND Software Engineering, HND Software Engineering at The University of Salford4 A Levels, 4 A Levels at North College BoltonFront End Web Development, Front End Web Development at Team Treehouse
Github Skills (8)
webextension10
digital-humanities9
firefox8
cpp-library7
cpp7
jam1
javascript1
react1
Programming languages (3)
Github contributions (5)
dpenning/Sm4shed
Jan 2015 - Apr 2015
Contributions:6 commits in 2 months
dpenning/UKY-Solar-Car-Battery-Telemetry
Oct 2013 - Oct 2013
Contributions:7 commits in 1 day
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