David Roldan
Customer Service Representative
Medellín, Antioquia, Colombia
Summary
👤
Senior🎓
Top SchoolDavid Roldan is a detail-oriented customer service professional and emerging digital security technician based in Medellín with eight years of frontline support experience and over a year of focused cybersecurity training. He combines strong customer-facing communication skills from roles supporting high-volume campaigns with hands-on experience in Linux and Python scripting gained during a digital security internship at EDATEL/Tigo. David has practical experience implementing and monitoring security controls, assisting incident mitigation, and ensuring compliance with organizational standards. Comfortable working in fast-paced support environments, he bridges technical security practices and client-facing problem solving to translate technical controls into clear guidance for users. Currently at Solvo Global, he is actively seeking opportunities to deepen his cybersecurity expertise and take on more responsibility in digital security management. An underrated strength is his ability to learn technical tooling quickly while maintaining a customer-first mindset.
8 years of coding experience
TÉCNICO EN CONTROL DE LA SEGURIDAD DIGITAL, Information Technology, TÉCNICO EN CONTROL DE LA SEGURIDAD DIGITAL, Information Technology at Servicio Nacional de Aprendizaje
Spanish, English
Github Skills (4)
scrape6
scraper5
amazon5
aws4
Programming languages (1)
Github contributions (5)
DavidRoldan523/value_room
May 2019 - Sep 2019
Contributions:93 commits, 89 pushes, 9 branches in 3 months
DavidRoldan523/amazon_reviews_allpages
Apr 2019 - Jun 2019
Script to scrape all reviews on all Amazon pages
Contributions:12 commits, 10 pushes, 1 branch in 1 month
scrapeamazonscrapingawsscraper
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