Dawn Myers
Technical Customer Support Lead at Johnson Controls
Pikeville, Kentucky, United States
Summary
👤
Senior🎓
Top SchoolDawn Myers is a Technical Customer Support Lead with a decade of hands-on experience across support, QA, firmware testing, and networking for embedded and consumer devices. She excels at translating customer-reported issues into reproducible test cases and clear bug reports, having worked closely with engineering teams at Johnson Controls, Allbridge, and Telkonet. Dawn combines practical lab skills—building real-world integration environments for gateways, IPTV, VOIP, and routers—with documented test plans and field-facing installation guides. A quick learner comfortable with proprietary systems, she’s often entrusted with cross-functional tasks that bridge support, QA, and product teams. Based in Pikeville, KY, she balances technical curiosity with an outdoors-driven creative side that informs her problem-solving and documentation style.
10 years of coding experience
2 years of employment as a software developer
Web and Software Developer, Computer Programming, 3.8, Web and Software Developer, Computer Programming, 3.8 at Milwaukee Area Technical CollegeCompter Science, Computer Software Engineering, Compter Science, Computer Software Engineering at University of Wisconsin-MilwaukeeJordan Vocational High School
Stackoverflow
96reputation
16kreached
2answers
0questions
Github Skills (23)
angular6
virtualbox6
html-table6
genymotion6
virtual-machine6
twitter-bootstrap6
discord4
discord-bot4
discord-py4
spectrum3
visualizer2
analyzer2
skin2
music2
audio2
Programming languages (2)
Github contributions (5)
progdawn/inksauce-angular
Dec 2017 - Dec 2017
Contributions:64 pushes, 33 branches, 13 comments in 7 days
progdawn/Amiibud
May 2017 - May 2017
Contributions:9 commits, 8 pushes, 1 branch in 3 days
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