Dean Yim is a product leader with a decade of experience building customer-facing systems and started his career in engineering after studying computer science at MIT. He founded and scaled Loop Support, a venture-backed customer support automation startup that was acquired by Whatnot, and now leads product there. Previously he built high-throughput brokerage operations at Robinhood, shipping critical features like instant access to funds and systems that handled massive waitlists. Dean blends operator instincts with technical fluency, having designed back-office platforms for extreme scale and led cross-functional teams from MVP to production. Based in New York, he has a track record of turning operational pain points into productized workflows and remains hands-on in shaping support and marketplace experiences. A practical entrepreneur at heart, he favors measurable impact and rapid iteration over academic perfection.
10 years of coding experience
10 years of employment as a software developer
Bachelor's degree, Computer Science, Bachelor's degree, Computer Science at Massachusetts Institute of Technology
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