Deandre Baldwin
Desktop Support Analyst at Viasat
Oceanside, California, United States
Summary
👤
Senior🎓
Top SchoolDeandre Baldwin is a seasoned Desktop Support Analyst with over 8 years of hands-on IT experience and more than 15 years of combined professional and self-taught practice, currently supporting Viasat’s Mac and Windows fleets. He excels at tier 1–3 troubleshooting, onboarding logistics, hardware lifecycle management, and acting as an escalation point for complex incidents across ServiceNow and Jira environments. Known for consistently high customer satisfaction, he pairs technical rigor with pragmatic workarounds and has a track record of discovering issues that required vendor escalation. Based in Oceanside, CA, he bridges desktop operations with cybersecurity, identity, and networking teams to keep enterprise endpoints secure and productive. An avid problem solver with a dry sense of humor hinted in his GitHub bio, he brings both technical depth and a user-first mindset to every support interaction.
8 years of coding experience
Bachelor of Science - BS Computer Science, Bachelor of Science - BS Computer Science at California State University San MarcosOceanside High SchoolGithub contributions (3)
baldw025/baldw025.github.io
May 2018 - Feb 2019
Contributions:40 commits, 93 pushes, 1 branch in 9 months
baldw025/Windows-10-Teredo-IPV6-Fix
May 2019 - Apr 2020
Contributions:1 release, 5 pushes, 1 branch in 1 year
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