Summary
Deandre Harris is a Senior Support Engineer based in Dallas with a decade of hands-on experience delivering compassionate, technically deep customer support across startups and scale-ups. He combines Linux and scripting fluency with practical knowledge of Rails, JavaScript, PHP, logging and orchestration tools to troubleshoot production issues and improve support workflows. His track record includes founding support roles and engineering support at companies like MagicBell, Tailscale, GitLab and DNSimple, where he helped bridge engineering and customer success. Deandre is known for building memorable customer relationships that leave users "wow'd" while driving continuous improvements to systems and processes. He brings a researcher’s curiosity from a liberal arts background—Cultural Studies and Photography at Columbia College Chicago—into a technical career, which shows in his thoughtful, human-centered approach to support. Outside of tickets, he contributes to peer communities like Support Driven, signaling a commitment to industry best practices and knowledge-sharing.
10 years of coding experience
7 years of employment as a software developer
Bachelor of Arts (BA), Cultural studies, black world studies, photography, Bachelor of Arts (BA), Cultural studies, black world studies, photography at Columbia College Chicago