Declan Lim is a seasoned IT professional with 9 years focused on system administration and service desk leadership, currently managing Dynamics 365 and Power BI reporting at the Victorian Electoral Commission. He combines hands-on troubleshooting and end-user support experience dating back to large-scale helpdesk roles, with formal credentials including ITIL Foundation and A+ certification. Comfortable leading coordination efforts or working autonomously, Declan has a track record of improving service delivery across hardware, software and network domains. His background spans public sector electoral systems and education technology, giving him a pragmatic understanding of compliance and stakeholder communication. Colleagues value his clear communication, adaptability to shifting priorities, and consistent dedication to quality. He brings the discipline of long-term operational support together with curiosity for data-driven reporting and workflow optimisation.
9 years of coding experience
1 year of employment as a software developer
Mullauna College
Associate Diploma Computing and Applied Physics, Associate Diploma Computing and Applied Physics at Swinburne University of Technology
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