Dee Schaedler
Workforce Management Analyst at AVANGRID
Middletown, Connecticut, United States
Summary
👤
Senior🎓
Top SchoolDee Schaedler is a workforce management analyst with nine years of combined IT and operations experience, currently optimizing contact center performance at AVANGRID. She specializes in real-time queue monitoring, forecasting, schedule optimization, and automating reporting with Excel macros and RingCentral WFM tools to maintain service levels and agent availability. Dee’s background in service desk roles at Raytheon and Hartford Steam Boiler gives her strong incident management and stakeholder coordination skills, while her earlier inventory and mentoring roles reflect attention to detail and a people-first approach. Certified in CompTIA A+/Network+/Linux+ and holding a Communications degree from the University of Connecticut, she blends technical troubleshooting with clear operational communication. Notably, she routinely applies mail-merge and macro-driven automation to deliver individualized agent insights that drive measurable improvements in adherence and productivity.
9 years of coding experience
1 year of employment as a software developer
CompTIA A+, CompTIA Network+, CompTIA Linux+, Computer/Information Technology Administration and Management, CompTIA A+, CompTIA Network+, CompTIA Linux+, Computer/Information Technology Administration and Management at DCI Resources LLCCommunications and Media Studies, Communications and Media Studies at University of ConnecticutHigh School Diploma, High School Diploma at Mark T. Sheehan High
English, German
Stackoverflow
3reputation
93reached
0answers
1question
Github Skills (46)
peer-to-peer9
end-to-end-encryption9
webrtc9
chat9
serverless8
react8
mruby8
privacy8
webtorrent8
video-conferencing7
crossword7
utility-mod7
minecraft7
forge7
minecraft-fabric7
Programming languages (7)
Github contributions (5)
DrakeShady/Screeps
Jul 2016 - Jul 2018
Contributions:8 PRs, 299 pushes, 7 branches in 1 year 11 months
placescreepspython
DSchaedler/Ruby_for_Dragons
Jan 2022 - Jun 2022
An unofficial companion to the DragonRuby documentation
Contributions:1 review, 139 commits, 9 PRs in 5 months
companionmrubydragonruby
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