Deep Gaurav
Sr. Manager Quality at Confidential
Delhi, India
Summary
👤
Senior🎓
Top SchoolDeep Gaurav is a Sr. Manager Quality with 9 years of experience leading quality assurance, training, and process excellence across contact center and insurance domains from Delhi. He specializes in Total Quality Management, DFSS-driven frameworks, and data analytics to design SOPs, audit regimes, RCA processes, and KPI-driven reporting that improve CSAT and compliance. Deep has a proven track record building quality programs end-to-end—single-handedly implementing 100% insurance sale audits and coordinating cross-functional rollouts while supporting large-scale virtual training for 700+ consultants. Comfortable beyond defined KRAs, he pairs hands-on audit work with stakeholder engagement and client management across multi-site operations. A practical problem-solver and self-described tech enthusiast, he applies analytical curiosity and creative approaches to operational challenges.
9 years of coding experience
8 years of employment as a software developer
Commerce, Business/Commerce, General, Commerce, Business/Commerce, General at Pitts Modern School
English, Hindi
Github Skills (117)
webview10
multithreading10
watch10
windows10
youtube10
high-performance10
music10
translation10
android10
flutter10
player10
soundcloud10
javascript9
elm9
rust9
Programming languages (11)
Github contributions (5)
deep-gaurav/Phoenix-calci
Jan 2018 - Jan 2018
Contributions:3 releases, 22 commits, 21 pushes in 17 days
calculusandroidandroid-appkotlincalculator
deep-gaurav/rusty_pipe
Jan 2020 - Feb 2022
Contributions:56 commits, 6 PRs, 46 pushes in 2 years 1 month
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