Deepak Shakya
Principal Software Engineer at Zalando SE
Berlin Metropolitan Area Germany
Summary
👤
Senior🎓
Top SchoolDeepak Shakya is a Principal Software Engineer with 14 years of experience, currently leading AI-driven customer service automation at Zalando from Berlin. He designs and ships production-grade chatbot and intent-recognition systems using Java, Python, LLMs (ChatGPT, LLaMa), AWS, and diverse data stores, and has a track record of improving business KPIs like automation and CSAT. Deepak combines hands-on engineering with technical strategy—authoring design documents, defining automation architectures, and conducting incident post-mortems—while mentoring multiple cross-functional teams. Earlier roles span building in-house automation frameworks, Salesforce-based customer care tooling, and large-scale data pipelines for retail and telecom, showing strong full-stack and data engineering breadth. Notably, he managed cloud-native deployments with Docker on AWS and led hiring and operational improvements, blending delivery ownership with people leadership.
14 years of coding experience
13 years of employment as a software developer
Kendriya Vidyalaya SangathanBCA Computers, BCA Computers at Symbiosis Institute of Computer Studies and ResearchThe Indira Gandhi National Open University (IGNOU)
English, Hindi
Stackoverflow
11reputation
2kreached
0answers
1question
Github Skills (80)
java10
spring-boot10
spring10
bytecode9
mocks9
http-api9
xml9
mocking9
mockito9
test-automation8
rest8
findbugs8
spotbugs8
wiremock8
audiocontext8
Programming languages (5)
Github contributions (5)
divinedragon/divinedragon.github.io
Apr 2018 - Feb 2025
My personal website built with Hugo
Contributions:38 PRs, 61 pushes, 32 branches in 6 years 11 months
giscushugo
divinedragon/code-challenges-java
Jul 2023 - Mar 2025
Contributions:177 PRs, 139 pushes, 185 branches in 1 year 7 months
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