Summary
Dennis Christilaw is a Site Reliability Engineering Manager with over two decades of technical experience and 11 years in senior SRE/DevOps roles, currently leading reliability at Icario from Saint George, Utah. He builds and scales DevOps cultures across local and global teams, reduces high-impact incidents through proactive monitoring and self-healing, and has driven measurable business outcomes like a 17% conversion lift that translated to $1.3M/day in gross sales. Known for creating streamlined incident management and low-overhead processes, he bridges platform, development, NOC, and executive stakeholders with clear communication and trusted leadership. Comfortable working with vendors and executives alike, he combines hands-on hardware/software troubleshooting with strategic infrastructure architecture across cloud and datacenter environments. Not obvious from titles alone: he has a proven track record of cutting mean time to resolution dramatically—over 400% in some cases—by turning observability into automated remediation.
11 years of coding experience
10 years of employment as a software developer