Dennis Koenig is an IT Operations Manager with a decade of hands-on experience building and running infrastructure for organizations supporting 800+ users. Based in Pottstown, PA, he combines technical depth in Windows, Active Directory, SCCM, Office 365 migrations, and Cisco switching with pragmatic project leadership—recently delivering a company-wide Windows 10 refresh during pandemic hardware shortages. He hires, trains, and mentors technical support teams while acting as the internal escalation point for complex issues and maintaining SLA-focused reporting to leadership. His background includes designing high-availability Windows Server/SQL clusters, moving eFax to a hybrid model, and converting InfoPath forms into a custom .NET platform, showing a knack for turning legacy systems into auditable, modern solutions. Dennis also brings security-minded automation to routine tasks through PowerShell for anti-phishing and compliance audits, and he has a strong record of documenting processes to preserve institutional knowledge. His mix of hands-on system administration, process creation, and staff development makes him effective at both day-to-day operations and multi-year infrastructure modernization.
10 years of coding experience
7 years of employment as a software developer
Certificate, Information Security, GPA 4.0, Certificate, Information Security, GPA 4.0 at The Chubb Instititue
Administration of Justice, Administration of Justice at The Pennsylvania State University
BA, Information Technology in Business, 3.9 GPA, BA, Information Technology in Business, 3.9 GPA at Immaculata University
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Dennis Koenig - Information Technology Operations Manager