Derek Lam
Director Of Operations
San Francisco Bay Area United States
Summary
👤
Senior🎓
Top SchoolDerek Lam is an operations leader with over a decade of experience scaling customer-facing teams in high-volume fintech and consumer services across the San Francisco Bay Area. Currently Director of Operations at Beam (formerly Edquity), he has driven CX improvements, vendor QA, and cross-functional initiatives that translate customer insight into product and risk decisions. Derek combines hands-on people development—promoting internal growth and strong employee engagement—with data-driven process design using tools like Zendesk and Tableau to smooth onboarding and reduce friction. His background spans startup Series A growth at TomoCredit to large-scale operational programs at LendingClub, giving him a pragmatic mix of compliance, quality assurance, and workforce management expertise. Known for running Voice of the Customer/Agent sessions and turning qualitative feedback into measurable product enhancements, he brings a systems-minded approach to operational challenges. An early entrepreneur who managed sales and events, Derek blends revenue-oriented instincts with operational rigor.
10 years of coding experience
4 years of employment as a software developer
BS Business Administration: Marketing, BS Business Administration: Marketing at San Francisco State University
English, Chinese
Stackoverflow
3,117reputation
229kreached
73answers
58questions
Github Skills (137)
hacklang10
hackage10
virtual-machine10
hhvm10
robot10
php10
playing9
cabal9
attiny9
arduino-library9
wysiwyg9
haskell9
upstream9
simulation9
rich-text-editor9
Programming languages (11)
Github contributions (5)
acrylic-origami/ra.hs
Jun 2019 - Jan 2022
Static linter for race conditions in reactive Haskell
Contributions:14 PRs, 39 pushes, 22 branches in 2 years 7 months
linterhaskellrace-conditionshackagereactive
acrylic-origami/HHReactor
Feb 2017 - Dec 2018
Contributions:71 commits, 2 PRs, 30 pushes in 1 year 10 months
producerreactreactor
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