Desmond Ooi
Senior Software Engineer at Dell Technologies
Penang, Malaysia
Summary
👤
Senior🎓
Top SchoolDesmond Ooi is a Senior Software Engineer with nearly two decades of IT experience and a strong track record at Dell Technologies supporting and stabilizing global commerce and order-management systems. He specializes in application support, root-cause analysis, high-severity incident management and load testing for peak events like Black Friday, ensuring uptime and reliability for internal sales operations. Comfortable bridging technical and business concerns, he has repeatedly built knowledge bases, trained Level 1/2 teams, and led MOD and incident-queue responsibilities to reduce repeat issues. His background in Business Information Technology and ITIL V3 training complements hands-on skills in ASP/.NET, C++, and SQL developed across roles at Dell and Intel. Notably, he combines deep operational experience with proactive tooling and migration work—often authoring scripts and processes to automate housekeeping and data migrations behind the scenes. Based in Penang, Malaysia, he brings pragmatic problem-solving and a history of minimizing production impact in large-scale commerce environments.
5 years of coding experience
2 years of employment as a software developer
Bachelor's degree, Business Information Technology, Bachelor's degree, Business Information Technology at Campbell UniversityDiploma of Education, Business Information Technology, Diploma of Education, Business Information Technology at Tunku Abdul Rahman University College (TARC)
Github Skills (16)
telemetry9
software-update8
computer-vision8
web-application8
intel8
machine-learning7
inference7
openvino7
notebook7
iot7
jupyter-notebook7
deep-learning7
xml6
ota6
manifest6
Programming languages (3)
Github contributions (5)
intel/IoTPortal
Dec 2020 - May 2022
A web application for demonstrating the OTA update capabilities of Intel In-Band Manageability Framework for IoT devices.
Contributions:4 releases, 199 commits, 9 pushes in 1 year 5 months
ota-updatebandiot-devicesintelweb-application
desmondsow-intel/inb-compose-samples
Jan 2022 - Jul 2022
Contributions:5 pushes, 1 branch in 6 months
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